Frequently Asked Questions

We accept VISA, MasterCard and American Express cards. You can also choose to pay with Amazon Pay and PayPal. Payments will be debited from your card at the time of dispatch.

All transactions are safe, we use  Secure Socket Layer (SSL) technology to protect and encrypt the data you send to us over the internet. 

Once you’ve placed the order, our team will have already started processing it, so we will be unable to make any changes.

For immediate assintanece please contact customer service at customerservice@fourtwobrand.com or contact us via Live Chat.

We take your data protection safety very seriously. Your information will only be shared with third parties that abide by applicable data protection legislation.

FOURTWO uses Secure Socket Layer (SSL) technology to protect and encrypt the data you send to us over the internet. If you look closely at the location (URL) field at the top of the browser, you will see that it begins with ”https:’’ instead of “http:” This means that you are in secure mode.

We ship worldwide.

Cotton is a natural fiber, which means that it can shrink. To help prevent that, we pre-wash some of our FOURTWO garments – but it can still occur. 

When washing your cotton garment, always refer to the care label as it lists the optimum washing temperature. Be sure to dry it at room temperature as tumble drying can lead to excessive shrinkage. We recommend that you iron your cotton garment – this helps it revert to its original shape and softness. Just be careful not to iron prints or embroidery, and always iron the product inside out to help prevent the color from fading over time. 

TIPS : To prevent weightier pieces losing their shape, we recommend storing them folded rather than hanging – that includes sweatshirts and hoodies. Lighter pieces like T-shirts and can be kept on hangers as it’ll help prevent creasing. Just be sure that when you’re placing T-shirts on hangers, you go in from the bottom of the garment. Forcing it through the top will stretch out the neck and ruin the shape. One last thing – cotton, being a natural fiber, isn’t a big fan of the sun. Avoid storing and drying it under direct sunlight.

HOW CAN I FIND THE RIGHT SIZE?

You can refer to the model size in relation to his height and weight to find the wright size guide on each product page. If you are still unsure of what size you need, please contact our customer service team.

Please contact us at customerservice@fourtwobrand.com or via Live Chat about any returns or exchanges within 15 days of receiving your item so we can help facilitate the process. You also can read the Exchanges & Return Policy to find out more.

Shipping times kick in when your item(s) have left our distribution center. Please allow for 1-2 business days for processing at our warehouse before your order is shipped.

Once your order has left the warehouse you will receive a shipping confirmation with your tracking number and estimated delivery date.

Once your order has been dispatched, you will receive an email from us with your tracking number so you can stay in control of your package’s whereabouts. You can also follow the progress of your delivery by signing into your account and clicking MY ACCOUNT followed by ORDER STATUS.

All orders placed on our website are shipped from our warehouse in Miami, FL.

Yes. 

*Please Note: We do not ship to P.O. boxes outside of Canada and the US

If you haven’t received your order within the expected delivery time, please contact our customer service within 30 days* from the date the order was placed.

*After this period of time, we are not able to claim any lost orders.